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Hotel Operations Manager


  • rpc international recruitment Limited
  • 11/25/21
  • United Kingdom
  • PO9 3JN
  • 28-30k / Yearly
  • Full-Time
The Company and the Role:

Exciting Hotel Operations Manager opportunity in Southern Hampshire, close to the South Coast. This permanent opportunity is in a well-known 3-Star independent hotel. Join this amazing team now by submitting your CV.

This excellent 3-Star venue caters for hotels guests, offering breakfast, lunch, and dinner. They also cater for private functions and corporate events, as well as drawing in tourist trade and local diners. With up to 60 rooms available and a function capacity of 130 delegates or guests.

This awesome brand has a great hotel venue in a fantastic central location, within the beautiful countryside of Hampshire, very close to the South Coast, and easy reach of nature walks, beaches, and a historic town centre.

You could become an integral part of the hotel and brand management team (2nd in-charge) and lead by example in these challenging times, helping your hotel to be the best it can be.

Involved with various specialist and bespoke events hosted by the venue throughout the year, as an essential point of contact.

Key Features of the Role:

As the Hotel Operations Manager, you will be expected to handle aspects of event bookings and allocations, to make sure each revenue stream has paid for values assigned to it, to avoid discrepancies on the books with the accounts.

Manage and administer all REZLYNKS bookings, room rates, and room inventory, ensuring that the Hotel runs as close to maximum occupancy as possible.

Responsible for the operational standards across the hotel and staff teams, to make sure paperwork, processes and SOPs are understood and adhered to.

Managing the Front of House PMS system (Welcome Hotels Software), ensuring the daily figures and balances are correctly processed and the banking is completed.

Ensure all 3rd party listings with agencies are consistently monitored, updated, amended, closed off and actioned through the relevant travel agent platforms used.

Help support and manage all FOH and BOH teams through challenging times and seasonal peaks, as this role requires you to have knowledge and involvement of all areas, you will not be able to leave it to another department or head office support team.

Knowledge and Skills Required:

Accomplished Hotel Operations Manager within a similar sized hotel, covering duties and responsibilities of an Events Manager, accommodating up to 130 function attending guests or delegates.

Hotel management experience is essential for this role, knowledge and understanding of operation functions, hotel administration, guest management and customer service excellence in a Hotel work environment.

You must be emotionally robust to handle a busy and pressured environment where the rewards are personal satisfaction and pride, dealing with guest feedback and reviews.

You must have supervised or managed hotel events from start to finish, as well as being able to carry out training, mentoring, motivation, and development of team members, communicating professionally.

A current knowledge and understanding of booking systems, Front of House PMS systems (Welcome Hotels Software), REZLYNKS, room rates and inventory management.

You must have experience compiling and understanding reports using Excel, Word, and other relevant software, managed all aspects of allocations and travel agent apps, listings and booking processes.

What is on Offer?

A basic annual salary up to 30,000, which will be assessed at interview and trial.

Working up to 45 hours 5 days per week across morning and / or night shifts depending on the business needs.

No live-in option available. free parking available. Within walking distance of train station.

Full time permanent position working in an award-winning 3-Star Hotel.

Career progression up to Hotel General Manager is available within the group.

20 days holiday + bank holidays.

Reduced group hotel tariffs. Group staff discount card for overnight stays, food, and drink.

Applicants Please Note:

Do not apply for this vacancy unless you are an experienced Hotel Operations Manager.

For UK based roles, in line with the requirements of the UK Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to making an application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
By applying for this vacancy, you are giving your consent for rpc to hold your details on our database and to contact you in respect of providing you with work finding services.
We are committed to protecting the privacy and security of both Client and Candidate information. Full details are available in our Data Protection Policy and Privacy Policy both of which can be viewed under the Policies section of our website.
rpc catering & hospitality recruitment is a leading catering and hospitality recruitment specialist supplying Chefs of all grades and Hospitality General / Deputy / Assistant / Restaurant / Bar Managers / Sommeliers and Mixologists and hotel staff of all levels throughout the UK and Internationally.

If you are interested in working in the catering and hospitality and hotels sector and seeking to develop your career, please do not hesitate to contact us for a confidential discussion.

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